The recent appointment of Linda Yaccarino as the CEO of Twitter by Elon Musk has raised eyebrows and sparked discussions about the recurring pattern of women being chosen to lead companies in crisis. Yaccarino’s elevation to the CEO seat at Twitter, a company struggling to regain its footing, follows a familiar trajectory seen in the glass cliff phenomenon, where women are often promoted to top positions during challenging times, setting them up for potential failure.
Elon Musk, known for his controversial and unpredictable actions, acquired Twitter and took over as CEO, seeking a way out of the escalating crisis. Musk’s tweet asking whether he should resign as CEO of the company, followed by his subsequent announcement of Yaccarino’s appointment, mirrored a trend observed in the glass cliff phenomenon. Women leaders are often brought in when organizations are in dire straits, creating an impression that they are less likely to succeed due to being chosen during turbulent periods.
The glass cliff phenomenon has been observed in the tech industry before. Marissa Mayer’s appointment as CEO of Yahoo in 2012, when the company was losing ground to competitors like Google and Facebook, is one such example. Mayer eventually negotiated a sale of Yahoo to Verizon but stepped down from her position. Ellen Pao, appointed as CEO of Reddit in 2014 to address issues plaguing the platform, also faced significant challenges and resigned amid user backlash.
Musk’s acquisition of Twitter created ideal conditions for the glass cliff scenario, propelling the platform into a downward spiral. The company’s heavy reliance on advertising revenue and the subsequent exodus of advertisers, coupled with Musk’s layoffs and controversial decisions, contributed to Twitter’s decline. Musk’s plan to monetize the platform through a subscription service called Twitter Blue failed to generate significant revenue.
According to Alexander Haslam, a professor of social and organizational psychology, organizations often prefer the patriarchal status quo until a breaking point is reached. When substantial changes are required, appointing a leader who represents a significant departure from the past becomes an attractive option. This often leads to the preferential appointment of women or members of other minority groups during crises.
Yaccarino’s background in advertising, Twitter’s primary revenue source, makes her a logical choice to salvage the company’s crumbling business. However, experts note that one reason women accept risky glass cliff roles is the limited opportunities they have to assume powerful leadership positions, despite their qualifications. Turning down such positions can be challenging, even when the risks are apparent. Women appointed during crises are not only more likely to be blamed for the problems but also face a higher chance of being replaced by white male CEOs, a phenomenon known as the savior effect.
Despite these challenges, women are often well-suited to lead turnaround efforts. Examples such as Mary Barra, who successfully steered General Motors back from the brink of failure, and Anne Mulachy, who made Xerox profitable during her tenure as CEO, highlight the potential for women leaders to bring about positive change.
Yaccarino’s chances of success will depend on the support she receives from the board and Musk’s willingness to relinquish control. Musk has announced that he will become executive chair of Twitter’s board and focus on his other ventures while Yaccarino takes the helm as CEO. Having the board’s backing and the freedom to implement her vision will be crucial for Yaccarino to navigate the challenging path ahead.
While some may view Yaccarino’s appointment as a desperate move by a failing company, Coco Brown, CEO of the Athena Alliance, emphasizes the importance of recognizing Yaccarino’s bravery and determination. Regardless of the ultimate outcome for Twitter, Yaccarino’s willingness to take on this
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